Terms of Service and Privacy Policy

Last Updated: August 10, 2025

Welcome to The Meno Collective (“we,” “us,” or “our”). By accessing or using our services, you agree to comply with these Terms of Service (“Terms”) and our Privacy Policy. Please read these agreements carefully before using our platform.

Terms of Service

1. Services Offered

The Meno Collective provides educational resources, tools, and community support specifically tailored for individuals navigating perimenopause and menopause. Our services include:

Membership access to our platform and private community.
Online courses, interactive tools, and live Q&A sessions.
Progress tracking and personalized resources to support your journey.

2. User Eligibility

You must be at least 18 years old to access our services. By using our platform, you confirm that you meet this requirement.

3. Account and Payment

To use our services, you must create an account and provide accurate, up-to-date information. Payments are processed securely through third-party providers. Please review our refund and cancellation policy below for detailed terms:

Refund and Cancellation Policy

14-Day Satisfaction Guarantee: If you are unsatisfied with your membership, you may request a full refund within 14 days of your initial purchase by contacting us at info@themenocollective.com.
Monthly Memberships: Monthly subscriptions are billed on a recurring basis. You may cancel your subscription at any time, and your access will continue until the end of the current billing cycle. No refunds are provided for unused portions of the month.
Annual Memberships: Annual memberships are non-refundable after the 14-day guarantee period. By purchasing an annual membership, you agree to these terms and acknowledge that no refunds will be issued for early cancellation or unused time.

4. Community Guidelines

To maintain a respectful and inclusive environment, users must adhere to the following guidelines:

Engage in respectful and supportive communication within the community.
Do not share medical advice, health diagnoses, or unverified claims.
Violations of these guidelines may result in account suspension or termination at our discretion.

5. Intellectual Property

All content provided by The Meno Collective, including courses, tools, videos, and written materials, is our exclusive property. Users are granted a limited, non-transferable license for personal use only. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

6. Limitations of Liability

To the fullest extent permitted by law, The Meno Collective is not liable for any indirect, incidental, or consequential damages arising from the use of our services. This includes, but is not limited to, loss of data, profits, revenue, or business opportunities.

7. Governing Law and Dispute Resolution

These Terms are governed by the laws of British Columbia, Canada. Any disputes arising from these Terms will be resolved through binding arbitration in British Columbia, Canada.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Terms.

Privacy Policy

The Meno Collective values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Data Collection

Personal information, such as your name and email address, for account creation and communication.
Payment data securely processed through third-party providers (e.g., Stripe).
Community interactions, progress-tracking data, and optional quiz responses to enhance your experience.

2. Data Usage

We use your data to provide services, improve our platform, and communicate with you. We do not sell or rent your data to third parties.

3. Data Storage and Security

Your data is stored on secure servers, primarily in Canada. While we implement encryption and access controls to protect your information, no system is 100% secure.

4. Third-Party Providers

Payments and data processing are managed by secure third-party providers (e.g., Stripe). Use of these services is subject to their privacy policies.

5. Your Rights

You may access, update, or delete your personal information through your account. Data retention complies with applicable legal requirements.

6. Changes to Policy

We may update this Privacy Policy as needed. Changes will be posted on this page, and we encourage you to review it periodically. For questions, contact us at info@themenocollective.com.

If you have any questions about these Terms or our Privacy Policy, please contact us at info@themenocollective.com.